IT Service Management

IT Service management is about monitoring and optimising services. This to meet business service levels both to the external and internal organisation. Our solutions focus on Automation to enhance quality and customer satisfaction

Cisco ServiceGrid

Cisco ServiceGrid is a Cloud based integration platform that seamlessly connects IT and vendors to enable automated multi-party service collaboration

Benefits

  • Build and scale service ecosystems in the cloud with end-to-end visibility
  • Automate processes using standard ITIL workflows
  • Enable immediate, accurate, and highly secure information exchanges
  • Actively manage service level agreements (SLAs) and vendors
  • ~ 90 percent less effort to integrate with ecosystem members, compared to point-to-point integration approaches
  • ~ 10 percent higher customer satisfaction through a single unified user experience and increased transparency
  • ~ 30 percent faster mean time to resolution through seamless service delivery and improved collaboration